This blog is by Liisa Sareela from Nokia Siemens Networks.
Nokia Siemens Networks has achieved the status of ‘340 Club’ at QuEST (Quality Excellence for Suppliers of Telecommunications) Forum for the year 2012. By the award, the QuEST Forum appreciates its’ members’ (such as Nokia Siemens Networks) support through the investment of their employees’ time and efforts in QuEST Forum’s work groups, sub teams, and regions along with event sponsorships.
Participation in the work group activities ensures that Nokia Siemens Networks’ and our customer’s best interests are represented and protected as changes are being suggested and approved for the TL 9000 telecommunications quality management system standards.
The Nokia Siemens Networks representatives at QuEST Forum participated in multiple sub-teams in 2012 which included for example vetting next generation product KPIs, developing guidance documentation and auditor timetables. The most significant accomplishment for 2012 was the publication of the new the Measurements R5.0 handbook, where their contributions are documented in the Acknowledgements -section in the front of the handbook.
QuEST Forum is a unique collaboration of information and communication technologies (ICT) service providers and suppliers across the world who are dedicated to improving operational and supply chain quality and performance. QuEST Forum unifies the global ICT community through the implementation of TL 9000, an industry specific quality management system that is built on ISO 9001 and the eight quality principles.
Nokia Siemens Networks’ QuEST Forum representatives Christine Ferrara and Ben Jernigan accepted the QuEST ‘340 Club’ recognition plaque at the QuEST Forum Executive Board Dinner on January 28, 2013.