Many of the rural sites in Queensland became isolated as a result of the flooding and had no road access. Electricity was cut-off for safety reasons and telecommunication services were unavailable in many areas. Several of our customers experienced service outages as a result of the floods knocking out transmission facilities and many residents were uncontactable for several days. The constant rainfall also proved to be a challenge and it made the rescue and re-installation work difficult.
Helicopters had to be deployed to drop in generators, fuel and field technicians. In some areas, there were “no fly” zones, and boats and vehicles were used instead.
Despite the difficulties that the Nokia Siemens Networks Australia team had to overcome, they managed to install 27 generators and submersible pumps at sites that had lost mains power within 24 hours. The team had the residents and customers in mind and worked quickly to restore services in the harsh conditions.
The Nokia Siemens Australia team did not stop there. Even though they did not have an office in the city of Brisbane, many of the staff rose to the occasion and were helping to install sand bag walls around some buildings in the city.
Stephen McFeely, Head of Managed Services, APAC expressed his thanks to the entire team and praised their efforts, “It is pleasing to see the commitment and camaraderie displayed by the Nokia Siemens Australia team (including our partners Kordia). The dedication and proactive communications and cooperation with our customers were awesome.”
This blog post is by Su Yen Lim from our APAC team
Footnote: Click here to view “before and after “ interactive photos of Brisbane that bring out the scale of the floods.