We facilitated our first Tweetchat on customer experience management in March 2011. At 500 tweets/hour, the pace of discussion was intense, interesting and enlightening. Now it’s time to have another round.
October 18th, 10-11 a.m and 5-6 p.m. CET.
And this time, we’ll cover the globe, with 2 sessions to bring together as many participants, and as many ideas, as possible.
Moderated by Teresa Cottam from Telesperience, the sessions will focus on the mobile network experience. We’ll ask how customers perceive their experience and discuss the role of network performance in the overall customer experience and the operator’s business – among many other #CSPCX topics.
How does it work?
It’s easy to join! All you need is a Twitter account and an opinion or questions about customer experience. When you share your own thoughts remember to use #CSPCX in each of your tweets to make them easy to find and associate with the chat. To follow the chat, just search for #CSPCX in Twitter or use simple tools such as Tweetdeck or Tweetchat.com to see an automatically updated list of #CSPCX tweets.
Feel free to share your thoughts on CEM 24/7 on Twitter using the #CSPCX hashtag and join our LinkedIn group Telco Customer Experience to drive the discussion.
Iris Heinonen, Marketing and Corporate Affairs, Business Solutions, Nokia Siemens Networks