This blog is by Natarajan Krishnamurthy from Nokia Siemens Networks.
Customer Experience Management (CEM) has won yet another innovation award, this time in the category of “Innovative Vendor Telecom Product”. The Aegis Graham Bell Award, which Amit Dhingra, Head of Delivery for the India Region, accepted on behalf of Nokia Siemens Networks, recognizes not only the uniqueness of CEM, but also its interoperability with existing IT systems. The judging committee also commended CEM for its capability to drive sustainable revenue growth.
Aegis School of Business is leading business school for advanced studies and research in the areas of Telecom Management, Business Consulting and Entrepreneurship. The award is intended to promote innovation in the field of TIME (Telecom, Internet, Media & Edutainment) and provide recognition for outstanding contributions.
Nokia Siemens Networks has been a pioneer in providing CEM solutions to our customers in India. We were the first company to do a pan-India deployment of CEM platform for Bharti Airtel.