This blog is by Subhagata Mukherjee at Nokia Solutions and Networks.
We’re celebrating! NSN just won the award for “Innovation in Managed Services” for our portfolio of Service Operations & Management at the Aegis Graham Bell Award in New Delhi, India on 25th October. This is important recognition of the fact that today, 77%* of operators find the ability to manage service quality more important than ever given the high smartphone penetration and boom in mobile data consumption, Thanks to innovations such as the NSN Service Operations and Management solution, faults can be detected and services restored faster.
Dignitaries from the Indian telecom industry, including CXOs of top operators, industry bodies and government and regulatory authorities witnessed as Rajesh Khanna, Head of Service Management accepted the award on NSN’s behalf. Our Sandeep Girotra, Head of India region, NSN also joined in a “CEO Roundtable” panel discussion, which addressed innovation and its challenges in the telecom industry. Sandeep shared NSN’s Technology Vision 2020 and called for an industry wide collaborative approach on areas most relevant to mobile operators. The Aegis Graham Bell Award is a recognized accolade focused on innovation in Telecom, Internet, Media & Edutainment industry in India and is partnered by PwC and COAI (Cellular Operators Authority in India).
This award is not only another testimony to our continuous innovation in Managed Services after being 15 years in the business, but also to our unique ability to leverage the best of NSN’s industry leading OSS and CEM platforms. Our Service Operations and Management solution enables operators to outsource service operations on top of network operations.With smartphone penetration as high as 65% in some markets, it is important for operators to look beyond network key performance indicators. Through this solution we manage the entire service life cycle: We help launch new services, provide full service fulfillment and constantly monitor services like 3G or LTE online browsing, and video to ensure they’re working properly on smartdevices.
We have integrated all our latest OSS tools including our CEM platform in our service management offering. This means Service operations is driven by subscriber experience to prioritize actions in the network where it matters most, and therefore Subscriber centric view faults can be detected 70% faster and services can be restored 21% quicker. This shows that further network, service and customer layer analytics can help operators substantially optimize marketing, operations and customer care activities as well.
In September 2012, NSN was the first in the industry to open a Service Management capability centre in Delhi, India. Here operators can experience how service operations and management works in a live operational environment.
NSN has further enhanced its Managed Services business and is evolving its related portfolio in line with the company’s recent innovations in mobile broadband. Over the last year, automation, cloud-based delivery and end user experience have been key areas of focus to evolve the Managed Services portfolio.