Telecommunications manufacturing companies are usually known for their hardware, technology and products. However in Nokia Siemens Networks, the consulting group would be the first point of call in order to look into business issues. As an example the consulting team helps the operator to decide if mobile advertising is beneficial for them in order to grow revenues. Also, gaps in performance are identified, for example “how long does it take to fix a fault?”, as a result of which measurements would be taken to improve the training of the customer fault management people so that they reduced the time needed per case from 7 hours to 40 minutes. At the booth’s solutions bar operators can get a short review of their situation in their home market and a quick analysis of their potentional for cost reduction. The consulting group within Nokia Siemens Networks would be the first contact address for mobile operators.
Talking about Consulting
By Nokia Networks team on Thu 14 February 2008