This blog is by Elisa Saari at Nokia Solutions and Networks.
In early November, we had the opportunity to interview Caroline Chappel, a Senior Analyst at Heavy Reading, about her views on OSS Assurance. Among the hot topics covered were the role of service quality management, the importance of service performance knowledge, and the value of service models.
Naturally, we were also very curious to hear her opinion on vendor selection and the key criteria she considers important for operators to focus on when choosing a supplier for OSS assurance.
“Telco players are better positioned than IT players, I think, because they have intimate knowledge of the network,” Chappel states, before diving into more detail in this video interview.
When working with our operator customers, we at NSN have found it important to provide a complete use case, which considers the tools, technologies and processes across network and service operations. However, what’s also key to our OSS Assurance approach is that it doesn’t require a full-blown transformation or radical organization change. Our approach is based on experience or best practices and focuses on concrete use cases in a step-by-step manner. It’s all about finding the right balance between taking a holistic view and achieving quick tangible results that bring measurable value to our customers.
One award-winning example comes from Touch Lebanon where we worked together to simplify Network and Service Operations with end-to-end visibility across network domains, technologies and vendors. The full solution saves considerable time and effort, thanks to the highly automated actions which solve issues affecting network and service performance across the network quickly and proactively. Last June, together with Touch, we won the Global Telecoms Business Innovation award for this deployment.