This blog is by Anders Kager at Nokia Solutions and Networks.
The winning solution
The spotlight was on NSN’s Dashboard Solution for Unified Network and Service Operations, which is up and running live at Bharti Airtel’s Network Experience Center (NEC) in Manesar, Gurgaon, India.
This NSN customer experience management (CEM) solution helps the operator monitor its network performance across mobile, fixed line, DSL broadband, DTH, M-commerce, enterprise, international cable systems and internet peering points – and enables Bharti to provide a seamless communications experience to over 200 million customers regardless of which media and application is used.
Innovation in CEM
This Dashboard Solution for Unified Network and Service Operations is the first of its kind to monitor and analyze various aspects of the operator’s entire network operations and then present them in a unified way to help the operator provide the best service quality management and customer experience to its subscribers. The solution utilizes the various capabilities of the NSN CEM portfolio and can be customized according to each operator’s requirements.
Terence Chan, head of CEM Sales Development in APAC, said “I’m proud of the company for receiving this award on our CEM innovation. Thank you, Telecom Asia, for the industry recognition for our leadership in this area. And thank you, customers, for your support on our innovation journey!