This blog is by Carlijn Adema at Nokia Networks.
Greetings from the Managed Services World event in London. I have to admit – I’ve been pretty excited about this event, much like a child who’s been waiting to pull an exciting new toy out of her backpack for “show and tell” at school. Recent years have seen few significant advances from vendors in the way Managed Services are delivered and what they can achieve, so the Managed Service sector is ripe for innovation – and we at Nokia Networks were keen to showcase our concepts of cognitive networks and predictive operations among peers.
A predictive operations service can forecast network and service problems up to two days before they cause an impact on subscribers. Offering up to 95% accuracy and giving operators time to fix developing problems, the service has proven to raise overall service quality by 15%. Furthermore, cognitive networks can handle complex end-to-end network management tasks autonomously.
At the event, transformation was mentioned as one of the key criteria for a successful managed service operation. Since experience is the best teacher, we showed how Nokia Managed Services helped transform operations at Vodafone Hutchison Australia (VHA).
The work with VHA is a great example of how Managed Services truly benefit both partners, through needed change and by exposing new opportunities. The relationship has strengthened over a decade with both Nokia and VHA working to transform governance and communication processes, ultimately providing a much better experience for end-users.
Other highlights of the event included Service Management demos (from reactive to proactive to predictive) and Predictive Operations, which generated significant buzz.
“Nokia is again a force to be reckoned with in Managed Services,” summed up keynote speaker, Amit Dhingra head of Nokia Managed Services. “We’ve been first to launch Operations Support System (OSS) software as a Managed Service, enabling operators to shift capital expenditure to operational expenditure for more predictable as well as lower cost. We’re also pleased to announce that our latest partners in managed services are Etisalat Nigeria and olleh Rwanda Networks.”
We have more to share on Managed Services here.
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