This blog is by Andrzej Stylinski at Nokia Networks.
It’s a problem many companies face. While some personnel is highly competent, others may not have received the level of training needed to perform thier jobs properly or make the best use of tools and processes. “In fact, it’s all about achieving the right competence in the right areas across the organization – whether it’s training to better understand network developments, acquiring new skills or refreshing the existing ones. In short, it’s about being better at what you do,” says Robert Gochna, Solution Consultant from the Care Services unit at Nokia Networks.
That was the situation faced by Serbia’s Vip mobile, a member of the Telekom Austria Group. The operator needed to harmonize the staff training from its Planning, Operations and Network Operating Center (NOC) departments. The smooth functioning of the company and its services was at stake.
The Nokia Networks training team swung into action, setting up an intensive series of meetings in order to match the experience of each target group, its knowledge gaps and team challenges with the proposed course content logistics, training location and resources.
For the Planning department, the key focus areas included counters and KPIs, mobility management, parameter changes and effective use of Nokia NetAct Optimizer, which improves network quality by means of automated optimization. The Operations team wanted to boost competence with the Radio Network Controller (RNC) and Base Station Controller (BSC) platforms, while the NOC team wanted to improve its general efficiency in 2G and 3G technology.
In just 22 course days, Nokia delivered everything needed to get all the staff up to speed. Training was split between the local sites using Vip mobile’s equipment in Serbia and Vienna, with other sessions held at the Nokia Training Center in Warsaw. Flexibility on both sides allowed for optimal resourcing in terms of trainers, lead time, location, connectivity and ownership in line with a best of breed model.
The result? A confident and trained staff, a satisfied operator and additional proof of Nokia’s ability to help its customers succeed.
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