This blog is by Marc Kok at Nokia Networks.
The Oktoberfest in Munich, Germany, is the biggest, best and most original event of its kind in the world. During this year’s “Wies’n” (as the locals call it), 6.3 million people consumed 6.5 million liters of beer. We don’t know how many selfies were taken and uploaded, how many calls were made, and how many text messages exchanged in total – but we know for certain that it’s always a hangover-sized challenge to provide great service to subscribers in and around the Oktoberfest area.
Nokia Networks is always up for a challenge and teamed up with E-Plus to make the Wies’n a successful event for the company and an enjoyable experience for its subscribers.
The project started about 3 months before the event with a dedicated Nokia Networks team working to boost the performance of E-Plus’ 100 3G and 15 LTE macro cells in the Oktoberfest vicinity. It was crucial to optimize all network parameters in order to effectively handle the mobile communications of millions of people. By conducting “drive and walk” tests, we made sure that everything worked in practice and that performance wouldn’t be compromised when the number of connections and traffic volume went sky-high during the two-week event.
During the Oktoberfest itself, Nokia Networks provided comprehensive monitoring and 24/7 service from our Global Delivery Centers, enabling us to identify and rapidly resolve even minor challenges.
E-Plus received very positive feedback from their subscribers about the performance, with voice and data call success rates of or near 100 % throughout the entire Oktoberfest. Stefan Schuhbauer, Department Manager, Regional Network South at E-Plus offers: “A big thanks to the Nokia Networks team for making this a success. Its level of expertise and commitment was impressive, but it was also a great experience because all people involved pulled together as one team.”
The key success factors included an investment in hardware extension, the usage of important overload features, and thorough network optimization. On the network optimization side, credit goes to the knowledge, dedication and hard work of both Nokia Networks and its E-Plus counterparts.
We have more to share on network optimization here.
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