This blog is by Carol DeMatteo at Nokia Networks.
In mid-May, Nokia celebrated its 150th anniversary – a remarkable achievement since there aren’t many companies around today that can claim this extraordinary milestone. The company’s staying power is a testament to our focus on constant innovation and reinvention. And yesterday, these winning traits were on full display!
AM: disruptive launch
The day started with a bold announcement from Nokia Networks that it is entering the cloud infrastructure market with the launch of its AirFrame Data Center Solution, the first solution to merge the IT and telco cloud domains.
PM: Nokia wins 2 Pipeline Innovation awards!
The day ended with accolades for two of our recent innovations at the Pipeline Innovation Awards gala, which coincided with the TM Forum Live event in Nice, France. Nokia was awarded for “Innovation in Networking Technologies” with Nokia Telco Cloud Management and for “Innovation in Customer Experience Management” with its Customer Experience Index. It’s especially gratifying to be recognized by top service providers, influential industry analysts, and the editors of Pipeline as being an innovator in two of the hottest areas in the industry.
Our Telco Cloud Management Solution also continues to make significant innovation strides in the telco cloud domain. The solution uses state-of-the-art technologies to enable operators to transparently manage the telco cloud. Comprised of three main entities – Nokia Cloud Network Director, Nokia Cloud Application Manager and Nokia NetAct™ – it uses a modular, layered architecture based on the ETSI reference model and offers operators an end-to-end management solution.
In the Customer Experience Management space, we’re building on our position as an innovative leader by offering operators the very best solutions to manage their subscribers’ experiences and positively affect retention. This is what Customer Experience Index (CEI) is all about. It helps operators better understand customer loyalty measures and makes them visible throughout their organizations. With CEI, operators have a near real-time view of customer satisfaction and the key performance indicators behind it. They are able to see per service and per subscriber the experience health of their network and care offerings, allowing them to focus on preserving customer satisfaction and giving their entire organizations an easy way to see this data.
Thank you, Pipeline Innovation Awards committee, for recognizing the level of innovation we continue to bring to our operator customers and to the mobile broadband sector!
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